Patient and Visitor Guide

Patient rights are the reflection of human rights in the field of health. These are the rights that patients and health workers should claim together for the best health service. It is the duties and responsibilities of healthcare professionals towards the patient and the patient's healthcare professionals.

What are Patient Rights?

The right to benefit from the service in general.
The right to refuse and stop treatment, except when required by law.
The right to choose and change the health institution and its personnel.
The right to request that the order of priority be determined.
(E.g. Emergency, Legal Case, Disabled, elderly over 65 years old, children under 7 years old...).
The right to diagnosis and care in accordance with the requirements of medical knowledge and technology.
The right to give consent for any intervention on the body.
The right to demand that their privacy be respected.
The right to information about health status.
right to security,
The right to practice one's religious duties.
The right to demand respect for human values.
The right to visit and have an escort.
They have the right to appeal, complain and sue.
What are Patient Responsibilities?

General Responsibilities: People should do their best to take care of their own health and follow the advice given for a healthy life.

Social Security Status: Patient; It is obliged to notify changes in health, social security and personal information in a timely manner.

Informing Healthcare Professionals:

Compliance with Hospital Rules:

Patient; should comply with the rules and practices of the health institution to which they apply.
The patient; It is expected to cooperate with health professionals during the treatment, care and rehabilitation process.
Patient; if he is using a health facility that provides service by appointment, he must comply with the date and time of the appointment and notify the relevant place of the changes.
Patient; respect the rights of hospital staff, other patients and visitors.
Patient; have to pay for the damage caused to the hospital equipment.
Compliance with Recommendations Regarding Treatment:
Patient; He should listen carefully to the advice about treatment and medication and ask about the things he does not understand.
The patient should indicate whether he/she understands the health care and post-discharge care plan correctly as expected.
Patient; He is responsible for the consequences that may arise due to the refusal of the treatment to be applied or the failure to comply with the recommendations.
If you think that your rights have been violated in any health institution;

You can apply to the patient rights unit, the patient rights application form on the Internet, and the ALO 184 SABİM line.

Visitor and Companion Information

Patient visits are made every day between 09:00 and 22:00.
Having crowded visitors next to the patient is inconvenient for the health of patients and visitors.
In order to protect the health of children, children under the age of 12 should not be brought as visitors.
It is important to come to the visit in clean clothes for the health of the patient.
Since each patient may need to make a diet specific to their own health condition, it is appropriate not to bring food and drink without the control of the doctor.
It is kindly requested not to bring live flowers, not to sit on the beds and not to talk loudly during the visit.
Smoking is strictly prohibited inside the hospital.
Persons Who Shouldn't Visit Patients
People with complaints such as fever, cough, sneezing and sputum production and people with a known infectious disease.
People with any chronic disease.
People who are prone to getting infections.
Children under the age of 12 should not be brought to hospital visits as much as possible and should not be brought to the hospital environment unless they are sick, since their body resistance is weaker than adults.

To reach your patients by phone

You can reach our hospitals by calling 444 40 03. Your patient's room number is also the phone number in his room. For example; If your patient is sleeping in room 2232, call the hospital number 444 40 03 and then dial 2232.

Intensive Care Visiting Hours

Afternoon : 14:00 – 15:00

ACCOMPANYING INFORMATION

NURSE CALL SYSTEM – EMERGENCY CALL BUTTON

There is a nurse call button at the head of your bed. When you press the button, you can contact the nurses by sending a warning to the desks.

In addition, if you pull the ropes of the emergency call buttons in 1 sink and 1 bathroom in case of emergency, you will ensure that the healthcare personnel come to your room.

PATIENT RIGHTS

For your wishes, suggestions and complaints, you can reach our patient rights unit officer at the extension phone number 1919.

CENTRAL

You can learn about the operation of the hospital 24 hours a day from our switchboard operators by dialing the extension "0".

CAFE SERVICES

“Cafe RED” serves to meet your hot and cold beverage and food needs.

You can place an order to Cafe KIRMIZI by sending the information of your room number on the extension number "4444". Your orders will be served within 5 minutes at the latest.

MEAL HOURS

For your breakfast, lunch, dinner and snacks